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Booking Policy

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We want to make it easy for you to plan the perfect celebration, so we ask for just a $250 minimum deposit to secure your date. From there, you can pay off the remaining balance in instalments leading up to the big day! The final payment can be made one week prior to your event, ensuring you have everything sorted out without any stress.
 

Do I need to pay a deposit to secure my booking?
Yes, we do require payment to secure your booking. However, in some cases, we may agree in writing to allow extra time for deposits or to arrange a payment plan.

Please note: a lack of deposit does not excuse a cancellation without notice. If you’ve received written confirmation that your booking is accepted (and responded to this email), this is considered a binding agreement. If you fail to notify us of a cancellation within a reasonable timeframe, and your event is less than one month away, 50% of the total fee will still be payable.

We kindly ask that you communicate with us if your plans change. We are unable to hold spaces for those who change their minds without notifying us, as it impacts our ability to accommodate other clients.​

The final balance is due at least one week prior to the event.

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Fees may apply if you would like to change the date of your event. Our current fees: within three months of the event, the fee is $50; within two months, it is $100. Please note that we cannot postpone within one month of the event, and all payments are final, non-refundable, non-transferable, and non-exchangeable. You would need to forfeit any payments made and rebook. 

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Setup & Space Requirements – FAQs

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How much time do you need to set up?
Setup time varies depending on the service booked. Most mobile setups take 30–60 minutes. Larger packages or multiple activity stations may require additional time. Setup details will always be confirmed prior to your event.

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Is setup time included in my booking?
Yes. Setup and pack-down time are included in your booking fee unless otherwise stated. We arrive early to ensure everything is ready before guests arrive.

How much space do you need?

Space requirements depend on the service selected:

• Face Painting / Glitter Tattoos: Approximately 2m x 2m

• Pamper, Disco or Activity Setups: Around 3m x 3m or more

If you’re unsure whether your space is suitable, you’re welcome to send us photos and we’ll happily advise.

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Can you set up indoors or outdoors?
Yes! We can set up indoors or outdoors, weather permitting. For outdoor events, a shaded or undercover area is preferred. In unsafe weather conditions, we may need to move indoors or adjust the setup.

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Do you need access to power or water?
Yes.

• Power is required for our disco lights (a standard power point within reasonable distance).

• Access to water is also required within reasonable distance for hygiene and cleaning purposes.
  We supply extension leads if needed.

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Do you provide your own tables and equipment?
Yes. We bring all required tables, equipment, and supplies for your booked services.

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What do you need from the host?
We ask for:

• Clear and safe access to the setup area

• Adequate space as discussed

• Access to power and water

• A clean, safe environment for children and staff

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Can setup take place while guests are arriving?
We recommend that setup is completed before guests arrive to ensure safety and a smooth start to the event.

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