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Before you embark on your enchanted adventure, be sure to read and understand all the magical rules. By entering our realm and securing a service, you and your fairy friends agree to abide by Elkie Hollows guidelines as per below
Elkie Hollow is designed as an intimate party experience. To ensure the little ones can hear our instructions and that staff have clear access to the space, we require adults to remain in the parent area (black and white area) and outside viewing windows for you to supervise and enjoy the event, as our characters will keep them entertained.
Two parents at a time are welcome to enter for quick photos or to assist toddlers or shy children with activities. We appreciate the host family's assistance in monitoring this to ensure everyone receives the best service.
Our fairy clocks keep precise time. With many wondrous events each day, we cannot extend your session if you arrive late. Please show kindness to our fairy team by departing promptly when your celebration concludes, so we may ready the realm for the next magical gathering.
Elkie Hollow is strictly a smoking and alcohol-free zone. You may not smoke or vape in our venue or directly outside the door. You may not enter under the influence of drugs, be intoxicated or bring alcohol on site.
Booking Policy
Any child who enters Elkie Hollows doors is considered in the head count; please take into consideration siblings & people who haven't rsvp'd when inviting your guests.
We want to make it easy for you to plan the perfect celebration, so we ask for just a $250 minimum deposit to secure your date. From there, you can pay off the remaining balance in instalments leading up to the big day! The final payment can be made one week prior to your event, ensuring you have everything sorted out without any stress.
Do I need to pay a deposit to secure my booking?
Yes, we do require payment to secure your booking. However, in some cases, we may agree in writing to allow extra time for deposits or to arrange a payment plan.
Please note: a lack of deposit does not excuse a cancellation without notice. If you’ve received written confirmation that your booking is accepted (and responded to this email), this is considered a binding agreement. If you fail to notify us of a cancellation within a reasonable timeframe, and your event is less than one month away, 50% of the total fee will still be payable.
We kindly ask that you communicate with us if your plans change. We are unable to hold spaces for those who change their minds without notifying us, as it impacts our ability to accommodate other clients.
The final balance is due at least one week prior to the event.
All payments and bookings are final, with no refunds available. Package selections cannot be downgraded but can be upgraded if time permits. Please book your desired characters in advance as changes may not be possible. If you decide not to proceed with your booking, please inform us as soon as possible so we can offer the time slot to others on our waitlist. If you fail to notify us of a cancellation within a reasonable timeframe, and your event is less than one month away, 50% of the total fee will still be payable.
Fees may apply if you would like to change the date of your event. Our current fees: within three months of the event, the fee is $50; within two months, it is $100. Please note that we cannot postpone within one month of the event, and all payments are final, non-refundable, non-transferable, and non-exchangeable. You would need to forfeit any payments made and rebook.
Sibling Policy
For the safety of our animals and the enjoyment of all guests, siblings who are not directly invited are not permitted to attend. Children cannot remain outside with parents, as unattended access to areas such as the rabbit hutch poses a risk to both the animals and the children, including the possibility of animals being let out near the road. Additionally, to ensure fairness to paying guests, non-participating siblings will not be allowed to join activities at our expense. We appreciate your understanding and cooperation in maintaining a safe and enjoyable experience for everyone.
Age:
For safety reasons, we are unable to accommodate children under 2 in the venue. Our space contains small items that pose choking hazards, and we have limited room for prams. Additionally, as our sessions run for several hours, it may not be practical for a young child to remain seated for that long without disrupting the session. We appreciate your understanding and cooperation in ensuring a safe and enjoyable experience for all guests
When to arrive?
Please arrive ONLY at your session time. We do not open the doors prior to the booking, if you BYO food, please note we DO NOT under any circumstances open early. The doors remain shut to give the children the excitement when we reveal the room. The Mermaid doesn't put her tail on until the very last 5 mins (as wearing this can be uncomfortable). We are also resetting after prior sessions. If it is raining, we ask that you remain in your car until we open the doors.
Photo Release & Video Disclosure
By entering Elkie Hollow, you acknowledge that our boutique is under video surveillance for everyone's safety.
We love sharing the magic! By attending an event a Elkie Hollow, you consent to having photos of you or your child shared on our social media. If you prefer not to have photos shared, please contact us or provide written notice before the event so we can make a note of it.
You are welcome to bring your own photographer at no charge. They must credit Elkie Hollow in any uploaded images, avoid disrupting the party, and sign a waiver. Feel free to take as many phone photos as you like!
Food Rules & Allergy Warning
All you need to bring is cupcakes! We ask you to bring these as they are easily handed out at the end of the event as your guests leave to avoid unnecessary mess . They are cute, are preferred by children and they photograph beautifully. We do not have space for large cakes, so please DO NOT bring a huge cake.
We strictly don't allow nuts, or seafood to be brought on site due to allergies and cleanup.
Public Sessions:
🚫 No Outside Food Inside in public sessions - unless a table is booked 🚫
Please do not bring food inside the venue during our public sessions. Our sessions run on a set schedule, and we are unable to store or display outside food.
🍽 Indoor Tables Reserved for Private Bookings 🍽 We do however offer a picnic table hire service - please message us for further info.
Inside tables are exclusively for private bookings, where cleaning costs are included, and approved foods are placed in designated areas.
You're welcome to bring cupcakes at share with your friends with friends outside at the end of the session! 🌿♻️
Parents
We ask that parents are mindful of their volume. Our sessions are designed for children to participate in, and to be able to hear our instructions. We ask that you take loud conversations outside. If you arrive late, please enter quietly.
Fire Safety
We are a fire-safe venue; therefore, we do not allow candles to be lit and blown out on our site. We can recommend however fire free options. Our entertainers will make the birthday ceremony unique with a coronation (birthday crown) moment with lots of photo opportunities.
Emergency exits
Please note that we have two exit points. In the case of an emergency, please exit out the front door swiftly and hold your child's hand. Our meeting point is in the car park of the building. Our priority is your safety, and we ask that you respect our staff.
Toilets:
Parents are to accompany children at all times.
Are there any safety disclaimers I should be aware of?
Yes. While we take great care to provide a safe and fun environment, participation in any physical activity — including the Bubble Dome, jumping castle, or similar play equipment — is strictly at the child’s own risk and under the supervision of their parent or guardian.
Elkie Hollow and its staff accept no responsibility for injuries sustained during use of these features. We ask that adults remain attentive during play, and ensure children are using equipment appropriately to keep everyone safe and happy.
By attending an event or booking a party with us, you and your guests acknowledge and accept these terms.
By booking your session and ticking the faqs you and your guests agree to these terms and it serves as a formal contract.
